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Refund policy

At RAMYORA, your satisfaction matters to us!

We want every shopping experience to be smooth, safe and enjoyable. If you receive a damaged, defective, incorrect or eligible unwanted product, we're here to help.

Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided the product meets the following conditions:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags and accessories, where applicable.

  • You provide your order number and proof of purchase.

  • The return request is submitted within the applicable return period.

Products that are damaged, defective or incorrectly delivered can be reported even if they do not meet the normal unused-product conditions.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product:

  1. Contact our customer support within 48 hours of delivery.

  2. Provide your Shopify order number.

  3. Share clear photographs or a video showing the issue.

  4. Our team will review your request and guide you through the next steps.

Depending on the situation and applicable requirements, we may arrange a replacement, refund or another suitable resolution.

3. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Personal hygiene and sanitary products.

  • Products that cannot be resold for hygiene or safety reasons after opening.

  • Products damaged due to misuse or improper handling by the customer.

  • Products specifically identified as non-returnable before purchase, where legally permitted.

This does not affect your rights regarding defective, damaged, incorrect or otherwise legally returnable products.

4. Refund Policy

Once your return is approved and the returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will be processed to the original payment method wherever possible.

For Cash on Delivery orders, we may request your bank account or UPI details to arrange an approved refund securely.

Refund processing time may vary depending on your bank or payment provider. We will communicate the expected timeline when your refund is approved.

5. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed, shipped or handed over to the delivery partner may not be cancellable through our normal cancellation process.

Your rights under applicable consumer laws remain unaffected.

6. Return Shipping Charges

For products received damaged, defective or incorrectly delivered, RAMYORA will coordinate the appropriate return or resolution process.

For eligible change-of-mind returns, return shipping charges may apply and will be communicated before the return is arranged.

7. How to Request a Return or Refund

To request a return, replacement or refund, contact us with:

  • Your full name

  • Shopify order number

  • Product name

  • Reason for return

  • Supporting photographs or videos, if applicable

Contact RAMYORA:

Email: [ramyora9@gmail.com]

Phone/WhatsApp: [8897801814]

8. Policy Updates

RAMYORA reserves the right to update this policy when necessary. Any changes will be published on this page.

Our policies will always be subject to applicable Indian consumer protection laws.

9. Customer Support

We value your trust and appreciate your decision to shop with RAMYORA.

Thank you for choosing us!

RAMYORA – Discover More. Live Better.